PRODUCT
How long should my goggles last?
Goggles, like most sports’ equipment, have a natural lifespan that depends on how often you use them and how well you care for them. A swimmer hitting the pool five or more times a week may only get 3-6 months out of their goggles, while someone swimming 2-3 times a week could see them last closer to a year.
To get the best life out of your goggles, rinse them in fresh water after every swim, dry them in the shade, and store them in their case rather than loose in your bag. With a little care, you’ll keep them clearer, fresher, and ready for more swims.
What are your best care tips?
Swimming pools can be tough on equipment, and that’s not a bad thing! While, chlorine and other pool chemicals keep the water clean and safe for use, they can be harsh on your equipment.
To help your Vorgee gear go the distance:
- Rinse well after every swim with fresh, cold water to wash away chlorine or salt residue
- Dry thoroughly in the shade before storing and avoid leaving items damp in your swim bag for too long. If you must store before dry, use breathable mesh bags or pouches.
- Handle with care by avoiding rough surfaces or excessive stretching of straps and caps.
- Store in a cool, dry place, ideally using cases or pouches provided.
With the right care, your goggles, swimwear, and equipment can perform better for longer!
How do I choose the right pair of goggles?
Choosing the right goggles is as simple as 1, 2, 3.
1. Find your Zone – We’ve grouped our goggles into four “zones,” so you can easily match them to your swim:
- Competition | Designed for racing and club training, with streamlined shapes to reduce drag.
- Fitness | Built for regular training sessions and open water swimming, balancing comfort and performance.
- Junior | Scaled for kids and learn-to-swim programs, with smaller fits for growing faces.
- Recreational | Perfect for casual swimming or lighter usage, with soft seals for all-day comfort.
2. Find your Fit – Every swimmer has their own comfort preference, so we offer four distinct fits:
- Snug | Ideal for swimmers or those who like their goggles to have a low profile and snug fit. The gasket sits and fits firmly inside the eye socket.
- Mid | Ideal for swimmers who like a firm, but comfortable fit. The cushioned gasket sits and fits securely inside the eye socket.
- Broad | Ideal for swimmers who like a wider lens and broader fit. The cushioned, universally shaped, gasket sits and fits securely outside the eye socket.
- Mask | Ideal for junior swimmers who like a mask like fit. The soft, silicone mask shaped gasket sits and sits securely on the brow line through to the tip of the cheek.
3. Choose your Goggle – Once you’ve matched your zone and fit, simply select the style, lens, and colour that suit your swim best.
Hot tip: Before diving in, try the quick fit test. Firmly, but gently, press the over your eyes without using the strap. If they suction and stay in place for a second or two (even just on one side), you’ve found a pair of goggles that will give you a watertight, comfortable, and fog-free swim.
Help – my goggles are the right fit, but they’re fogging at the start of my swim.
Fogging at the start of a swim is completely normal, so don’t ditch your goggles just yet. When you first hop into the water and start swimming, your body is warm and producing heat, while the goggles (and pool water) are typically much cooler. That temperature difference causes condensation to form inside the lenses, just like car windows misting up on a chilly morning.
Because goggles are a small, enclosed space, the warmth from your face can overwhelm the anti-fog coating until everything evens out. Usually, as your swim continues and temperatures balance, the fog will naturally clear.
Quick tip: Adding a tiny drop of cool, clean water inside each lens at the start of your swim can help regulate the temperature difference and reduce condensation.
I left my goggles out in the sun/in the car* (*any hot environment) and the seal is bent out of shape; can I save them?
Typically, yes! Most of our goggles feature a super soft silicone to help the goggles mould to your face. However, this does mean they’re susceptible to getting bent out of shape when in less ideal environments (aren’t we all?!). To rescue your goggles, simply run warm water over the gaskets for a few minutes. Once the goggles have cooled slightly, and it’s safe to do so, wear the goggles for about 10 minutes so they can re-mould to your face. Et voilà!
What are the safety specifications of your products?
Your health and water safety is our priority, which is why our products are independently tested for adherence to all relevant national and international safety standards. For the specific standards our products are compliant with, please refer to the specifications tab on their product page.
We are pleased to advise our goggles, including anti-fog solutions are PFAS free.
What size swimwear is right for me?
Our swimwear is designed for swimmers who want performance and durability. Every piece is made from chlorine-resistant fabric, giving you long-lasting wear and colour that stands up to regular pool use.
Because it’s built for a firm, ‘squad’ fit, you may find the sizing feels more snug than fashion swimwear. We recommend:
- Choosing your usual size for a firm performance style fit.
- Considering sizing up if you’re between sizes or prefer a looser fit.
- Girls and women with longer torsos may benefit from sizing up for added comfort and ease of movement.
Please refer to our size charts here or on each product’s page. If you require further help with sizing, please get in touch here or by emailing enquiries@vorgee.com.
LOGO CAPS
Can I print my logo on both sides of the cap?
Yes. All our caps can be printed on both sides for maximum visibility. If you want additional print locations, please refer to our Seamless Silicone Caps.
Are Latex Caps a good option?
Yes. Latex caps are lightweight, flexible, and budget-friendly. They are ideal for large events, promotions, and giveaways where you want strong branding at scale.
What colours are available?
We offer a wide range of colours across all cap types, so you can choose the shades that match your branding.
Can you print multiple logos or designs on one order?
Yes, we can. This is a common requirement. Please contact us with your requirements and we’ll work with you to determine the best approach.
How do we order logo printed caps?
Simply contact us to get in touch with our team to discuss your requirements. We’ll guide you through the (very easy) process and provide digital artwork proofs before production.
What is the minimum order quantity?
Minimum order quantities depend on the cap type but typically start from 50 for all Silicone Cap types through to 200 for Latex Caps. This ensures we can provide high-quality printing at the best value. Please refer to the individual logo cap product pages for minimum order quantities per cap type
How long does production take?
Standard turnaround is usually 4 weeks from artwork approval to delivery. However, timing may vary based on cap type and order size. If you need caps for a specific event date, let us know and we’ll do our best to meet your deadline.
ORDERS
The product/s I want are out of stock. What happens now?
We’re sorry we don’t have the item you’re seeking. To be notified when the item is back in stock, please click the notify me button on the product page and enter your email address.
If there’s a system error or we sell out after you’ve placed your order, we will immediately contact you with alternatives, and/or a full refund. We will also sign you up to the waitlist, so you’re notified as soon as the item returns to stock.
Whoops – I made a mistake on my order. Can I change it?
We aim to get your order to you as quickly as possible, so once you’ve placed your order, we typically can’t make any changes. However, if the query relates to order cancellation or a change of postal address, please email orders@vorgee.com as soon as possible and provided the order has not already been processed or dispatched, we may be able to assist.
Please note – we cannot adjust the items, sizes, colours or quantities you have ordered.
I placed an order but haven’t received confirmation. What do I do?
Order confirmation emails are sent automatically. If you’ve not received an email within 30 minutes of placing your order, please:
- Check your junk or spam email folders
- Check you have been charged for the order
- Check that you have supplied the correct email address at checkout
If you can confirm you have been charged, please email enquiries@vorgee.com with the order email address and time/date the order was placed.
My order has arrived, but it’s not correct.
Our apologies – it sounds like something has gone wrong along the way.
Please contact us at enquiries@vorgee.com (with your order number and an image of the items received) and we will immediately look into it for you.
What is your returns policy?
We offer a 30-day change of mind policy for products that are unused with all packaging intact. Please email enquiries@vorgee.com for a return authority number and return postage details.
We do not offer exchanges. If you need to buy a different size, colour or model, please create a separate order for the item you require, and contact us as above regarding your return.
Where you believe a product is faulty, please email enquiries@vorgee.com and our team will work to assist.
For our full return policy, please click here.
DELIVERY
Do you ship internationally?
vorgee.com offers Australia wide shipping only. If you require items shipped internationally, please email enquiries@vorgee.com and our team will work to assist. When shipping internationally, the receiver is responsible for all applicable duties and taxes at the destination.
How can I track my order?
Log in to your account and head to My Orders to see your recent purchases and tracking details.
You’ll also get an email once your order has shipped (don’t forget to check your junk or spam folder in case it lands there).
Can’t find what you need? Email us at enquiries@vorgee.com and we’ll be happy to help.
How long will it take for my order to arrive?
Orders received prior to 10am (AEST) on standard business days are typically dispatched same day via Australia Post, Aramex or Direct Freight. Delivery timeframes are dependent on where you live, but as a guide Standard Post delivery to metro areas is 3-5 business days, and Express Post is 1-3 business days.
What happens if I am not home when my parcel arrives?
All our online orders are delivered with Authority to Leave, so we recommend including your best parcel hiding spot in your order notes. If you don’t have somewhere your parcel can be left, please nominate an alternate address or let us know in your order notes.
