Return Policy
We hope you love your Vorgee purchase, but if something’s not quite right, here’s how we can help:
Change of Mind Returns
You have 30 days from receiving your order to request a return.
Items must be:
- Unused and in the same condition as received
- In original packaging, with all parts included
- Accompanied by a receipt or proof of purchase
- To arrange a return, please email enquiries@vorgee.com for a return authority number and return postage details.
Shipping Costs
Customers are responsible for the cost of return shipping. You can either:
- Arrange your own return shipping, or
- Have Vorgee arrange return shipping* for you at a cost of $10 for small items or $15 for bulky items (advised at the time of return request).
*If you choose this option, we’ll supply a return label and deduct the charge from your refund. - Original shipping charges are non-refundable.
Refunds
- Once your return is received and inspected, we’ll notify you of approval.
- If approved, your refund will be processed to your original payment method within 5 business days.
- Depending on your card issuer, please allow an additional 1–3 business days for funds to appear.
Exchanges
We don’t offer direct product exchanges. If you’d like a different size, colour, or style, please place a new order and process your original item as a return.
Faulty Items
If you believe your product is faulty, please email enquiries@vorgee.com with details and our team will assist you.
